Shipping & Delivery
Our orders are shipped UPS Ground with an estimated delivery date of 3 to 5 business days. In most cases, express shipping is available for an additional fee. If you are a customer and are attempting to locate or trace your package, please call Nova Customer Care toll free at 1-800-822-0911, or e-mail us at novaorders@novabio.com with “Order Tracking” in the subject line and your name, shipping address, order number, and phone number in the body. We will be happy to help you track your package and provide estimated delivery dates. We regret that at this time, these services are not available through our online storefront.
Returns & Replacements
For medical safety reasons, Nova Biomedical is unable to accept products for return. If you receive a product that is defective, please refer to the Warranty section below.For questions or more information, please call Nova Customer Care toll free at 1-800-822-0911 or e-mail novaorders@novabio.com.
